Refund policy

Note: our full returns and disclaimers information can be found here: Returns

Our change of mind policy:

Within 60 days we can accept change of mind returns, as long as they adhere to our conditions below.

We can accept items back for replacement or refund if they are still sealed in original packaging and in original condition - but you need to contact us first.

Items excluded from our change of mind policy are special orders (see below). Please note that the items will be returned at the buyer’s expense and need to be packed safely and securely prior to sending. We cannot provide a full refund if the items are damaged or incomplete upon arrival. Please include your order number on/in your return parcel. Providing us your tracking number and your order number will speed up the process of receiving your refund.

Items (excluding special orders) are eligible for a change of mind refund for 60 days after receiving the item. Once your item has been confirmed for refund and you are supplied a return address, you have another 60 days to send your items back for an eligible refund. All change of mind cancellations or returns may be subject to a 10% restocking fee.

If you wish to exchange an item after the item has been sent, you will need to pay postage for the new item. If you wish to exchange an item, you can contact us through our store contact form.

Once we receive your item, please allow up to 5 business days for your refund to be processed. We try process returns as soon as we can, but we are only a small team! You will receive an email with all the information once processed. If the item does not fit our returns criteria, we'll get in touch with you.