Frequently asked questions
GENERAL
Where is your shipping information?
We have all of our shipping information over at our shipping page.
Do you accept returns?
We do accept returns! For more information, you can check out our full returns policy here.
Do you offer warranty?
Of course! We offer a minimum 1 year warranty on every store product.
Some products may have longer than one year from the supplier, but the minimum across the store is 1 year.
Where are you located?
We’re located in Australia, specifically the hills region south of Adelaide, SA.
If you want to know more, we share a little more on our About Us page.
Who are Bike Monkey?
Bike Monkey is the parent company powering Fender Eliminators, Competition Werkes AU, and our Ebay store. Bike Monkey also has their own product line.
If you're contacted by Bike Monkey, don't worry, it's just us!
ABOUT OUR PRODUCTS
I have a brand new bike - will this product fit?
We’ve tried our best to make all years accurate on our items, but sometimes we may fall behind in updating the newest models.
If you’re curious if previous year’s items will fit your brand new bike, you can get in touch with us and we can confirm for you.
We have many items - so sometimes updating the newest models can take some time!
Where are your parts from?
Most of our brands are based in the US. We also deal with a few suppliers from Australia, UK, and Europe.
We work hard to ensure we are purchasing from quality brands that focus on creating their own products.
Where are Bike Monkey parts from?
For our own Bike Monkey products, we source and test products from a range of countries to ensure we have competitive pricing and reliable products.
Some of our product line are from Europe, some from Taiwan, and some are even made by us in Adelaide, SA.
YOUR ORDER
Where's my tracking?
Your tracking information will be sent through as soon as your items are packed at our warehouse.
If you’ve been waiting a couple days - we may have sent you an email regarding your order!
I didn’t receive an order confirmation email
If you didn’t receive a confirmation SMS or email, the checkout process may have been interrupted.
If you’re ever unsure, you can check in with us and we can confirm your order details or let you know if it did not process through the checkout.